Effective dialogue is one of the single most important skills for today’s leaders. Whether confronting a team member who is not keeping commitments, critiquing a colleague’s work, or simply telling someone “no,” critical conversations are often avoided or handled in clumsy ways. The role of communication is to provide the right type of communication at the right time to the right audience. This training details the key communications skills, approaches, and tools needed to inform, educate, and drive relevant opinions and behaviors. Participants will learn about the theory underpinning these conversations, diagram their structure, and learn specific strategies to successfully approach difficult conversations.  Professional Standards code: 3410 Dealing with Difficult People and Personnel Management